Crises and Media Management
This program equips maritime professionals with essential skills for handling crisis situations effectively. Covering topics such as crisis identification, planning, and emotional intelligence, participants gain practical knowledge to navigate through emergencies. With a focus on empathy and professionalism, the program ensures candidates are well-prepared to manage crises with sensitivity, benefiting both individual development and the overall safety of the maritime sector.
Course Contents:
• What is a crisis?
• Typical Familiar Crisis Situations
• Common features of a crisis
• Immature crisis response
• Mature crisis management
• Planning for a crisis
• Crowd Management
• Master’s role during Crisis as per Company’s SMS
• Collecting evidence and reporting an accident / incident / critical injury
• Informing next of kin as per Company’s SMS procedures
• Emotional quotient and empathy
• Dealing with suicide cases, hostage cases
• Dealing with seafarer’s compensation
• Dealing with death on board
• Dealing with Next of Kin.
This Training Includes:
- In-depth sessions conducted by expert trainers
- Access to the our Learning Management Portal (HELMS) with all training materials
- Access to assessment results and feedback
- Certification by IMOI upon successful completion
- Comprehensive reports from ISF to the sponsoring company, including:
- Feedback provided by the participants
- Assessment scores of the candidates
- Faculty feedback on each candidate’s performance
Mr. Pawan Kapoor
Mr. Pawan Kapoor, the Chairman and Managing Director of ISF Maritime Services Pvt. Ltd (Est: 2004), Chief Executive of ISF HR Services (Est: 2003), and Founder & Trustee of Inner Search Foundation – A charitable trust (Est: 2000), has vast and varied working experience of over 38 years in the maritime industry of which 28 years has been with maritime education, training, quality assurance, development and management of organizations and related activities. The ISF Group offers a wide range of services in the maritime and allied sectors.
The highlights of his 27 years’ shore career have been the development of the International Maritime Training Centre - IMTC (formerly known as the Indian Maritime Training Centre), which he was also leading from 1998 to 2002. He was then the Chief Executive of the Tolani Maritime Institute, the premier private maritime institute in Pune, India, spread over 120 acres with over 100 staff and 700 students. Besides various academic and infrastructure developmental tasks at the institute, he spearheaded the change management program to provide the institute a university like organizational structure.
Mr. Kapoor is a certified trainer. Besides teaching marine engineering subjects, his experience of developing and running organizations, and interacting closely with management gurus of the well-known IIM Ahmedabad, has provided him with the expertise in training in management and human resource areas too.
Through various human resource and management programs in maritime and offshore sector, he has trained close to 2000 people till date. These include professionals with seafaring as well as non-seafaring backgrounds. He also continues to guide engineers for developing their competence and conducts several value addition programs for deck and engineering staff.
He is a lead auditor of ISO systems and has been consulting companies in development and restructuring of their systems to meet customer and internal requirements.
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