Cross-Cultural Sensitivity, Interpersonal Skills & Conflict Management
❖ Culture, Its Importance, Recognizing Cultural Differences and Common Threads
❖ Analysing Cultural Frameworks and Developing Cultural Sensitivity
❖ Managing Cultural Biases
❖ Key Components of Interpersonal Skills
❖ Types and Causes of Conflict, Strategies for Conflict Management and Resolution
❖ Techniques for Handling Difficult Conversations, Problem-Solving and Negotiation for Conflict Resolution
❖ The meaning of Conflict, the signs and causes of Conflict at the workplace.
❖ The different styles of Conflict Management at the workplace and practical methods of applying them.
Capt. Srirang Manjeshwar
Capt Srirang Manjeshwar is a marine professional with expertise in the field of imparting vocational training to Marine Personnel and Internal Auditing since 1995. He was the workshop Leader for the SAS Bridge Resource Management Program and has actively participated in the induction, nurturing, and training of more than 750 cadets since 2000. He holds great expertise on conducting basic and advanced courses for Management, Operational and Support level as per the STCW requirements. He is experienced as a Master on Oil Tankers Suezmax, Aframax and ULCCs and has also participated in the development of the company’s Safety Management System. He has developed Quality Management Systems and Audited several Maritime Institutes and Manning Agencies within India. He retired as Director and Head of Training, Wallem Maritime Training.
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